Shipping & Handling Info

 

Covid has certainly changed the post & shipping game. Please be aware there are still delays with AusPost so we would greatly appreciate your patience in receiving your goodies. 

 

We offer flat rate shipping for all items in our store. We do offer free shipping when you spend over $120.00. This is automatic at checkout.

Parcel Post

$10.00 flat rate shipping.

$15 express shipping.

 

PROCESSING TIMES

Please allow up to 3-4 working days for your order to be processed particularly during busy seasons, holidays and new release launches/shop updates.

Once your order is placed you will receive an email of confirmation and once your order has been made and a label is printed you will receive a second email, This will include your tracking, once you've received that email, expect your parcel to be dispatched within 48 hours (minus weekends/holidays) You can then follow the delivery via the Auspost link.

LOCAL DELIVERY/PICK UP

We offer local pick up at our store at 130 Fairy Street Warrnambool. This is totally free.

DELIVERY ISSUES

Once your order has been dropped to the post office it is no longer in my hands. The information that you receive is all the information I receive. If your order has taken multiple weeks to reach you please place your tracking number into AUSPOST website. If urgent please contact us and we will help you sort it out.

 

CONTACT US

If your concern is urgent please contact me through email - hello@madelinefarleyart.com