Shipping & Returns
Shipping & Returns
Exchanges & Refunds
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, you will be liable for return shipping costs (except in the event of a faulty item) as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We offer exchanges within 14 days from purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process the refund too.
Effective Date: 11/07/2022
website which is hereinafter referred to as "the Product" and which is located at: www.madelinefarleyart.com
The Product is owned and operated by: Madeline Farley Art (ACN 83848979876)
We are committed to the protection of Your privacy while You use the Product.
collect, how we use it, and your rights in relation to it.
By continuing to use the Product You acknowledge that You have had the chance to review and consider this
"Company IP" includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and
imagery of the Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents
and other intellectual property contained in the Product, Content and Materials.
"Content" means any content, writing, images, audiovisual content or other information published on the
"Goods" means any or all goods provided by or on the Product.
"Items" means any and all of the Product, Goods, Content and Materials collectively.
"Materials" means any materials, information or documentation that We may provide to You in connection
with Your use of the Goods or Product including documentation, data, information developed by Us or owned
by Us, and other materials which may assist in Your use of the Goods or Product.
"Parties" means both You (the user of the Product) and Us (the owner of the Product) collectively.
"Personal Information" means information that we obtain from You in connection with Your use of the
"Product" means the website including all pages, all sub pages, all blogs, all forums, all other connected
pages and all other connected internet content whatsoever, the home page or main page of which is located
"Third Party Links" means links or references to websites other than the Website, to content other than the
Content or to materials other than the Materials, none of which are controlled by Us.
"Third Party Service Provider" means a third party, separate from Us or Our company but which provides
services that assist Us in serving You. This may include but is not restricted to web hosting, IT services,
security services, payment processing, deliveries, customer service, order fulfilment or other services.
"Us", "We", "Our", "the Company" or "the Owner" refers to Madeline Farley Art
"Us", "We", "Our", "the Company" or "the Owner" also includes any employees, affiliates, agents or other
representatives of Madeline Farley Art
"You" or "Your" refers to the user of the Website.
"Your Content" means any Content posted to or added to the Website, Content or Materials by You or by
somebody authorised by You or doing so on Your behalf.
I. Words referring to one gender include every other gender.
I. Words referring to a singular number include the plural, and words referring to a plural include
Ill. Words referring to a person or persons include companies, firms, corporations, organisations
and vice versa.
V. Each Party must, at its own expense, take all reasonable steps and do all that is reasonably
VI. Any obligation on a Party not to do something includes an obligation not to allow that thing to
3. TYPE OF INFORMATION AND HOW IT IS COLLECTED
a. When you use the Product, We may collect information from You through automatic tracking systems
(such as information about your browsing preferences).
b. In addition, We may collect information that You volunteer to Us (such as information that You
provide during a sign up process or at other times while using the Product).
C. In order to access all of the features of the Product, You are required to register as a user. During the
registration process, We collect some of Your Personal Information, in the following manner:
I. We will not collect information that identifies You personally, except when You specifically
volunteer that information to Us.
I. The information that We will collect from You at registration includes:
Name, email address, billing address, delivery address, phone number
Ill. By undergoing the registration process You consent to Us collecting Your Personal Information,
including the Personal Information described in this clause. You also consent to Us collecting any
other Personal Information as well as storing, using or disclosing Your Personal Information in
d. In order to access some specific features of the Product, You are required to provide some Personal
Information. During this process, We collect some of Your Personal Information, in the following
I We will not collect information that identifies You personally, except when You specifically
volunteer that information to Us when using specific Product features. These specific Product
features might include, but are not limited to:
A. making purchases
B. receiving notifications by text message or email about events and promotions
C. receiving general emails from Us
I1. In addition to any Personal Information that You are required to provide in order to access these
additional Product features, in some cases You may be required to provide more specific
information. For example, in order to make purchases, You may need to provide credit card
information, billing information and postal addresses.
a. Cookies are small files stored on Your computer or mobile device which collect information about
Your browsing behaviour.
b. Cookies do not access information which is stored on Your computer.
c. Cookies enable us to tailor our configurations to Your needs and preferences, in order to improve Your
d. Most internet browsers accept cookies automatically, although You are able to change Your browser
settings to control cookies, including whether or not You accept them, and how to remove them. You
may also be able to set Your browser to advise You if You receive a cookie or to block or delete cookies.
However, if You do this, You may be prevented from taking full advantage of the Product.
5. HOW YOUR INFORMATION IS STORED
a. Please note that no systems involving the transmission of information via the internet, or the
electronic storage of data, are completely secure. However, we take the protection and storage of Your
Personal Information very seriously. We take all reasonable steps to protect Your Personal Information.
b. We use appropriate physical, digital, managerial and security systems to store Your Personal
Information and to protect it against unauthorised access, destruction or disclosure.
6. THIRD PARTIES
a. We may provide some of Your Personal Information from time to time to Third Party Service Providers
so that they can help us to serve You via the Product. In particular, We may use Third Party Service
Providers to assist with information storage (such as cloud storage).
b. We may provide some of Your Personal Information to Third Party Service Providers for the purpose
of analysing data or tracking usage. For example, We may use these services to find out where page
requests come from, dates and times of page requests, details of any website that referred You to the
Product and other details about Your usage of the Product. This information enables Us to understand
patterns of usage of the Product, and to improve the Product.
c. However, We only share Your Personal Information with a Third Party Service Provider if that provider
d. Your Personal Information will not be sold or otherwise transferred to other third parties without Your
Information to a third party or to third parties in order to protect the rights, property or safety, of Us, Our
customers or third parties, or as otherwise required by law.
f. We will not knowingly share Your Personal Information with any third parties other than in accordance
g. If Your Personal Information might be provided to a third party in a manner which is other than as
to share that information.
7. RELATED ENTITIES
a. We may share Your Personal Information, including Personal Information that identifies You
personally, with any of Our parent companies, subsidiary companies, affiliates or other trusted related
b. However, We only share Your Personal Information with a trusted related entity if that entity agrees to
8. COMBINING INFORMATION
a. We may combine, link or aggregate some of Your information in order to obtain a better
understanding of Your requirements. This may enable Us to better design the Product and may also
assist with Our business or administration requirements.
9. HOW YOUR INFORMATION IS USED
a. We use Your Personal Information to help us improve your experience with Our Product. We may use
Your Personal Information for purposes including but not limited to:
I. order fulfilment.
I. providing customer service to You.
Ill. marketing and advertising to You including both direct and indirect marketing and advertising
and including marketing and advertising about products that may interest You based on Your
personal preferences or demographics.
IV. advising You about updates to the Product or related Items.
V. market research, product enhancement.
10. VULNERABLE USERS
a. We may collect information from specific categories of users who may be particularly vulnerable,
including: Children, mentally disabled, physically disabled.
b. Information collected from vulnerable users in accordance with this clause is collected for the
Information regarding age, gender, address, email address or any personal information put into the
website will be used for marketing research and product development.
c. Information collected from vulnerable users in accordance with this clause, is collected, used and if
11. MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS
a. Part or all of Our business may be merged, restructured or sold including but not limited to through an
ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or
12. EMAIL OPT IN/OUT
If You receive an email from Us in relation to the Product and would prefer not to receive such
correspondence in the future, You may follow the instructions in the email to opt out of future
to opt out of future correspondence. We will make all reasonable efforts to promptly comply with Your
requests. However, You may receive subsequent correspondence from Us while Your request is being
13. ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION
a. You have the right to request access to any of Your Personal Information which We are holding.
b. You have the right to request that any of Your Personal Information which We are holding be updated
c. In order to request access, an update or a correction to Your Personal Information, you may contact
14. CHANGES TO THIS POLICY
then such changes will only apply to any information that We obtain from You after the date that the
changes take effect.
changes take effect confirms that You acknowledge, accept and agree to those changes.
a. We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of
Your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an
overview of Our complaints handling procedure is as follows:
I. Any complaints are forwarded to Our complaints officer for review. We aim to review all
complaints within 7 days of receiving them (although this cannot be guaranteed). If necessary, the
complaints officer may then refer the complaint to another section within Our organisation for
consideration. If further information is required, We may contact You to request that information. If
We accept fault in relation to the complaint then We will propose a resolution (which may or may
not be the same as any resolution proposed by You). If We do not accept fault, then We will contact
You to advise You of this. We aim to complete this entire process within 21 days, provided that We
are provided complete information in the first place (although this cannot be guaranteed). However,
if You do not provide complete information then this is likely to delay the handling of Your
I. All complaints should be provided in writing either by email or regular mail, using the contact
dates, people involved, any consequences that have occurred, and what you believe should be done
to rectify the issue. We will endeavour to respond within 21 days, although we cannot guarantee
Ill. If You are not satisfied with Our response to Your complaint, You may refer your complaint to the
relevant external dispute resolution organisation in Your area.
16. CONTACT US
MFA Stationery & Gifts
130 Fairy Street, Warrnambool
Instagram/Facebook message - @madelinefarleyart
Covid has certainly changed the post & shipping game. Please be aware there are still delays with AusPost so we would greatly appreciate your patience in receiving your goodies.
We offer flat rate shipping for all items in our store. We do offer free shipping when you spend over $120.00. This is automatic at checkout.
$10.00 flat rate shipping.
$15 express shipping.
Please allow up to 3-4 working days for your order to be processed particularly during busy seasons, holidays and new release launches/shop updates.
Once your order is placed you will receive an email of confirmation and once your order has been made and a label is printed you will receive a second email, This will include your tracking, once you've received that email, expect your parcel to be dispatched within 48 hours (minus weekends/holidays) You can then follow the delivery via the Auspost link.
LOCAL DELIVERY/PICK UP
We offer local pick up at our store at 130 Fairy Street Warrnambool. This is totally free.
Once your order has been dropped to the post office it is no longer in my hands. The information that you receive is all the information I receive. If your order has taken multiple weeks to reach you please place your tracking number into AUSPOST website. If urgent please contact us and we will help you sort it out.
If your concern is urgent please contact me through email - email@example.com
Keep in touch
Don't forget to share your new purchased with us on instagram Hashtag #madelinefarleyart for a chance to feature on our feed!